Refund policy

Refund Policy

SPAIN

If you wish you can change your order within 14 (fourteen) calendar days from the receipt of your order.

ONLINE CHANGES IN SPAIN

You can make one change of size, model or color for each order placed. To do so, please follow the instructions below:

You must send your order to the following address: c / Montesa 39, Escalera izq Atico 1, C.P. 28006, Madrid. To the attention of NAPE THE BRAND. We recommend you to send the order certified, in order to track it (Nape is not responsible for returns lost without tracking).
Once we receive the order, if it is in perfect condition, we will proceed to the return.

COSTS
Nape the Brand is not responsible for the costs of the return.

OBLIGATIONS OF THE CUSTOMER
The Customer is obliged to return the product in perfect condition, with the original packaging and labeling intact, properly packaged in its original box and properly protected. The product to be returned must be in the same condition in which it was received by the Customer.

OBLIGATIONS OF THE CUSTOMER
The Customer has the obligation to return the product in perfect condition, with the original packaging and labeling intact, suitably packaged in its original box and properly protected. The product to be returned must be in the same condition in which it was received by the Customer.

INTERNATIONAL

If you wish, you can exchange your order within 14 (fourteen) calendar days from the receipt of your order.

INTERNATIONAL ONLINE RETURNS AND EXCHANGES

You can make one change of size, model or color for each order placed completely free of charge. To do so, please follow the instructions below:

Send an email with your order number to hello@napethebrand.com with the subject "CHANGE OF CLOTHING" indicating that you want to make a change in your order.

You must send your order to the following address:

Calle Montesa 39 escalera izquierda escalera izquierda ático 1 C.P. 28022. To the attention of NAPE THE BRAND. We recommend you to send the order certified, in order to be able to track it.
Once we receive the order, we will proceed with the refund.

OBLIGATIONS OF THE CUSTOMER

The Customer has the obligation to return the product in perfect condition, with the original packaging and labeling intact, properly packaged in its original box and properly protected. The product to be returned must be in the same condition in which it was received by the Customer.